Sweet Frog - Plainville

Went there with grand daughter to redeem her reward sweet frog free cup of yogurt from her school.Waheed the women in charge told us that the reward card she received from school was a fraud.She would not redeem it even though it the school stamp on back.What kind of people deny a child who is innocent and worked hard for her reward.We will never patronize that store ever because of very horrible customer service.

5 stars for the froyo but minus 2 for customer service. I got a text from sweetfrog saying hoppy birthday receive a free 12oz cup up to 5 dollars expires 1/24 so the kids ask to go there tonight and I figured at least I dont have to pay for my own I show the women my text and she tell me sorry you gotta go online and do something that I couldnt understand. I corrected her and showed her the message again now she says put each cup up individually I'll weigh them and give you a free one again I say I'll pay for the 3 kids mine is free up to 5 bucks. Again she says something no one understands and weighs each one and instead of giving me my $4.44 cup free she takes my sons $2.10 cup off and says ok I gave you a free cup. Wow really . I've seen people in line pay $20 bucks for 2 cups. Pretty sure they make enough money to give 1 cup away to customers that go there more than once a year seriously this store wouldnt shut down. If you dont want to give a 5 dollar cup out dont offer it

This location is very clean, good yogurt and sweet toppings. And never too expensive, everyone should look into signing up in the kiosk to collect points and get coupons or text alters occasionally up to 20% off on a cup of yogurt at cash register.

The frozen yogurt was very good. But the lady running the store was very rude, was on her phone the whole time, didn't explain anything, didn't ask us what size just handed us a cup and we waited for 5 minutes for her to get off the phone and put our toppings on. They weren't even busy. Good frozen yogurt though

If the website says you close at 10 don?t lock your door and ignore us at 9:30 after we drove 15 minutes to get there