Chicken Express-plano

I love Chicken Express. I've never had any problems with the Lake Forest or Main ST shops, but this is my first time in the Plano shop. I gave this store 3 stars because her sweet tea tastes like it was made with toilet water. Not sure if your ice or the water, but I think the water pipes or water filters are dirty.

People have their preferences, but in my opinion the tenders with their hot season salt mixed in the gravy is a winning combination that is better than any of the competitions. Of all the locations in the area, I feel like this spot has the most consistency quality and freshest rolls. They're not all equal, they might be franchised. However, if I want fried chicken tenders and have the room in my diet, I'll drive pass other Chicken Express and fried chicken spots to get it Jupiter and Spring Creek. I've been coming here for over a decade.

I ordered a family meal and they forgot one of the most important staples in the meal, the gravy. I'm disappointed because they are usually very attentive to everything in an order. Had to eat cold food because it took 30 minutes to get the gravy from them. The rolls were different than normal and were over cooked. The fries were different too, and those used to be one of my favorite things from Chicken Express. Check your order to ensure all of what you ordered is included before you leave the store.

I pre ordered some gizzards over the phone about 10mins prior, pick up the order went to my car I start to indulge. Grab one crispy nug and took a bite. Then realized something wasn't rite. I spit out disgusting green mold of chicken. I CONFRONTED THE MANAGER AND WAS UPSET WITH HIS RESPONSE AND ACCOUNTABILITY ON THIS MATTER. HE SAID IT WAS FINE. UNAPOLOGETIC , HE EVEN GOT MAD AT ME JUST BECAUSE OF ME FOR MY REACTION .

Second time trying Chicken Express different location. This time I ordered the 2 piece fish combo. The fish looked better than it tasted! It tasted more like it wasn?t cooked form a fresh state more like frozen. A bit thin and flimsy for my taste, not much crisp happening. The Hush puppies were tasty and the cole slaw wasn?t bad but I?ve had better. I actually like the gizzards I ordered the first time much better.