Arkada Prague

Good hotel, solid service. Staff was helpful and all of them spoke excellent english, available 24/7. Decent enough breakfast at good hours. Rooms apparently had AC, though I could not figure out whether or not the control was some sort of placebo, the room never went much below 27C during my summer visit. Where the actual AC unit was hidden remains a mystery. Rooms have doors to adjacent rooms, which might mean you'll have to listen to your neighbours activities... If you stay at a bargain, don't hesitate. At full price... maybe look for some other place.

Let’s begin with the good parts on the Arkada: 1. Location very close to Museum stop and a beautiful park area with church. 2. The Housekeeping Staff kind and friendly, eager to help. That’s it. I had a couple of issues with this place it could be my experience, however, depending on what you’re looking for, this may not be the place for you. 1. The reception staff are incredibly rude and incredibly unhelpful. Numerous times I went to ask questions about the surrounding area and no real response, or a simple “I don’t know” was given. One girl also laughed at me when I asked questions work on your customer service. 2. There are no in room facilities tea/coffee etc. There is a fridge random? But what is one meant to keep in it? Besides bananas? It wouldn’t hurt to put these facilities in the room especially as if you don’t have food booked (breakfast) you have to walk to get a morning cup of coffee from the Costa around the corner and the staff in there are also rude and like a pack of zombies. 3. The pillows are AWFUL. Your head hits it and then you’re on the mattress what’s the point? 4. I seemed to pick up some kind of lice while staying here again, the girl on reception Miss Rude Face laughed at the thought and was unhelpful to say the least. No offer of cleaning clothes, giving room thorough clean, switching rooms or paying for the shampoo I had to buy because of it. I find it fascinating that others have complimented the reception staff and, To be honest, (apart from the housekeeping) the staff in this place made the stay awful. So if you’re happy with basic decor and terrible staff, please book yourself in. But if you’d like helpful staff maybe try somewhere else.

The mattresses are old and used up. Very uncomfortable. I could feel the springs on my back all night. If I slept on my side, I needed to sleep in between the rows of springs for it to not dig into my ribs. Yes it was this bad. The breakfast was not good, and the food had flies all over it.

Did not get to stay in this hotel, because the problem with booking.com, I've been treated as a no show and charged fully. The manager, his name pronounced like Rafael, was extremely rude and unprofessional, When I was trying to explain things to him in a polite way, all I got was rude words back, in the end he even hung up on me. Regardless how good the hotel is, with this kind of manager, I'm very happy that I did not stay there, even though I lost the money but it's better not have to face those rude people in a different country. Thank God!

This hotel basically does not have air conditioning. Only a few rooms with balconies have AC. If you go in the summer, it can be quite cool, or some days can be into the 90s! That is what happened during my stay. My local friends could not believe that this was a 4 star hotel. It really is 2.5 stars. The cleaning person would only give me one towel for my room! It is in a quiet neighborhood. And it is not expensive. I just think that it is very over rated.