Kroger - Prospect

Nice, well intentioned people, good product selection....VERY BAD PICKUP SERVICE. Last week a 10am appointment involved a one hour delay....this week by 10am there is a 2hour delay. Having an appointment doesn't mean much at this store, anddelays do not mean better accuracy. Last month I got milk and lunch meat from two other custmer's order....this month I received 6 bags from one other persons order (fortunately I caught that one before I drove off). I have returned groceries that were not mine- but now I review my order very carefully to insure accuracy. There are routine errors.When you are 2 hours behind on your pickup schedule by 10am you have a real problem. After 6 months trying to figure this out, they just can't seem to get it right.One year later, and no improvement at this store. FREQUENT last minute pickup delays of an hour or more, inaccurate fulfillment of orders, and displaying items online to buy that haven't been in stocks for months. Its time to send their Management team to Whole Foods or Walmart for some basic store training.

This afternoon I went to this Kroger to return two items that I purchased last night. I had the receipt, the items hadn't been open and there was nothing wrong with them. The man behind the counter (not the woman that returned the items for me), was being extremely rude and condescending. I didn't think to look to see what his name was, but he was tall, late 40's/early 50's. About a week or so ago, I returned items similar that were the wrong kind (with receipt), the items today were what I needed, but I needed to return them because I had a sick toddler at home and in order to pay for his prescriptions and other things that he needed, I decided to return what I had bought last night. Kindness goes a long way. It takes 0 effort to be kind. You never know what someone is going through, and the way he talked to me was uncalled for. I didn't tell him the reason why I was returning the product because it was none of his business, and I was completely caught off guard by the way he acted.

This is the third time I’ve placed a clicklist order and received a voicemail telling me it won’t be ready until the next day because they are so far behind. Why offer pick up times on their website/app if they cannot complete the orders?

This afternoon I went to this Kroger to return two items that I purchased last night. I had the receipt, the items hadn't been open and there was nothing wrong with them. The man behind the counter (not the woman that returned the items for me), was being extremely rude and condescending. I didn't think to look to see what his name was, but he was tall, late 40's/early 50's. About a week or so ago, I returned items similar that were the wrong kind (with receipt), the items to

Overall a clean and well stocked store. Friendly staff. Prices are slightly higher than other Krogers and not enough employees. One cashier lane open at a busy time and over heard workers saying they had several call ins. (9 people in line behind me). I tried using the pick up groceries once (when I was quarantined from covid exposure) for some birthday cupcakes I ordered (1 item) a week prior and was told after waiting 45 minutes after my pickup time that they were still looking for items in my cart. Sorry excuse ....the cupcakes were made that morning. They also have been slow getting cleaning supplies like kaboom back on their shelves. Fruit and veggies are always fresh... not the cantaloupe. And they run out of oidios yogurt whenever it goes on sale. The sushi use to be good but lately they only make cooked sushi covered in fried onions or crab mixed with Mayo. I call that sushi for people that don’t like real sushi. About once a month they change the shelves around and I can’t find what I’m looking for. They like to hide stuff so I buy more looking for what I really want. Other than that.. I really like this Kroger.