Dunkin' - Quantico

The staff is extremely rude. I won't be returning to this restaurant.

We placed our order around 9:13 and went to pick it up around 9:35. When I arrived at the store, the only item ready from my order was a chai tea latte. I had also ordered hash browns, bagel bombs, and a sandwich. While I waited, the two employees just stared back at me. Eventually, they asked if something was wrong, and I inquired about the rest of my order. They weren't even aware that I had ordered more items. It was clearly listed under the chai latte, and I have no idea how they missed it. Since I work at a coffee shop, I found the situation very poorly handled. I waited 20 minutes for my food to come out. When I finally received it and went home, I discovered that half of my order was still frozen! Honestly, if I had to wait that long, I would have preferred to wait even longer for something hot rather than receiving it frozen solid. I tried to call and file a complaint, but there was no manager available. I'll be contacting corporate and will also call the manager as soon as she shows up.

Absolutely awful experience. Along with your order, you receive an extra side of unpleasant attitude. On July 4th, we stopped in and it took 25 minutes to get three breakfast sandwiches, and they didn't even have the right ingredients for any of them. The two staff members on duty were downright rude—my daughter would never treat customers like that. We definitely won’t be returning. Oh, and the sandwiches were terrible, as was the coffee.

This week I ordered my usual bagel with a coffee from my app. I usually go out to the DD in Stafford which is amazing, but I was on base so I ordered breakfast. First day the bagel was stale and toasted. I figured it was just a mistake and didn?t say anything. I ordered the next day, and I can?t even express my shock that the bagel was even worse! I actually ripped open the bagel to see if there was mold it was just that stale. I had to throw it out. I called MCCS and left a message on their customer comment line. How can they serve days old food. They had to know they were cutting into a days old stale bagel! Yet they are okay serving this to people?

When I go into the Dunkin' the ladies are very nice and I always get what I want at a reasonable wait time. Thanks and keep it up!