Gong Cha - Quincy

While I like their 3j drink, they use milk POWDER in their milk tea instead of real milk.

Gong Cha is definitely one of the most well-known boba chains out there. I visited this location during the BOGO promotion over the summer and found the quality to be consistent with that of other Gong Chas that I have gone to. This location has a few high tops inside and was relatively clean. Our drinks came out in less than ten minutes, but it was also empty at the time that we went. The pearl milk tea has a nice balance of tea and milk, which I like. I feel like the boba could be improved, though, as it does not have much flavor.There is street parking, but sometimes it can be hard to find parking since there are a lot of food spots on this street.

Public restrooms are for customer use only. I use a $1 off Veteran's Day on any hot drink. Near Wollaston station.

The strawberry matcha latte is disgusting! Looks nothing like their advertised photo. I thought they made a mistake until I read the label on the cup. It was supposed to be green and pink. What I got was black, whole cup, and unbearably sweet. Gross!

My experiences at this restaurant have usually been quite positive, but this time I am extremely frustrated. I just walked out feeling upset about the poor customer service I received. I had a $5 off coupon, and when I showed it to the girl at the register, she simply said she didn't know how to apply it and couldn't help me. That was disappointing, but what really upset me was when I asked for a cup of water with lemon for my wife, who is pregnant and needs to monitor her sugar levels. Instead of informing me that they didn’t have lemon and asking if plain water would be acceptable, she added lemon syrup to the water and handed it to us. My wife tasted it, and when I mentioned we had requested lemon, she said they had none available. There were no apologies or alternatives offered, just a lack of consideration. The staff definitely needs better training.