Monchy's Colombian Grill (rahway)

First time here. Don't waste your time! Had a party of 16 and barely anyone liked their food. Bland! Drinks were sweet and needed extra shots to make it worth it. Food over priced for quality. Service slow. We got utensils after the meal and plates for appetizers after we ate them all. took about an hour to get all of our drinks.

Food was unappealing, many items on menu was not available. I really hate that because I got there pretty early. No bartender with experience. Asked for martini and bartender did not know how to make it. Only knew items on the drink menu. Asked for Margarita on the rocks but was given frozen Margarita. Just a mess. 2 stars for ambience.

I normally do not write reviews but I felt my experience last night is warranted for this review. I went there on Halloween to eat with my family because I've been to this restaurant more than twice, and I love their margaritas and flank steak dinner. The server I had took our order, and one of our orders was suppose to come with double sides of rice because the grilled chicken dinner came with two sides. The drinks and appetizer came out quick without any issues. Then our meals came out and the grilled chicken dinner that was suppose to have rice ONLY had French fries ONLY instead. My teenager was upset because he wanted only rice which he told the server. Then he did not like the chicken. When the server came back to the table I let her know the sides were incorrect, we wanted to switch the order because the grilled chicken didn't taste good. I asked could we order something else instead. She then said , that's what you ordered with an attitude. I then asked for silverware which I did not get initially. The table for 4 had only 3 sets of silverware. We also needed ketchup and hot sauce. She gave us a menu back which was on a tablet and walked away. We ordered 2 more drinks. I knew she had an attitude and seemed annoyed but I did not know the rest of dinner would be ruined. The server then went to the other tables and seemed happy and attentive. She never even apologized. Then I felt like I wasn't the right complexion or spoke the right language for her to feel she owed us one. The manager eventually came over to see what happened, and he was extremely apologetic and nice. The server never came back to take our order or give me silverware, condiments or drinks. I returned my food because it was cold. I'm not sure how I was suppose to eat without silverware and a server avoiding our table. Horrible experience! The manager did discount the bill at the end.

For context: we went on a Wednesday night and it was not busy at ALL. I've been to so many Colombian restaurants and this is by far the worst place I have ever been to. The only reason why it has one star was because the food was okay and the drinks were good. The food wasn't all that. I've had way BETTER COLOMBIAN food. The customer service was a 0 star. The woman asked us for our order and that was it. She did not come around once to ask if we needed anything else, for another round, for more drinks. She was sitting down talking with a coworker the WHOLE time. I wouldn't even mind that if she checked on us once in a while. It doesn't hurt to ask if we needed anything even one time. They charged us for an automatic 18% gratuity even though she did not deserve it at ALL. Don't waste your money here or your time. There are better options in Elizabeth which is not a far drive from Rahway.

I wanted to like Monchy's but they continue to disappoint. I've tried twice, had lunch and dinner here at separate times and each time food is subpar and fluctuated on freshness. Having lived in Queens, good Colombian and Peruvian food is something I've had frequently and this isn't on that level. This restaurant frequently is upsetting as Monchy's makes so much agonizing noise that neighbors really can't stand living in that area on the weekends. They make it uncomfortable with loud bass and really disrespect their neighbors. Over all, not a great thoughtful business with so-so customer service and even more so-so food compared to other restaurants in the area.