Kfc - Redditch

On June 20th at 8:20, the staff at this restaurant were extremely rude. Despite my order being ready, they made me wait for 5 minutes before serving it to me. After I finished my meal, the waiter came back 5 minutes later and asked what my order was. The restaurant was quiet, but none of the other staff seemed to care either. Customers pay for their meals, so why is the service so poor and rude? I hope the manager checks the cameras to see how badly the staff is behaving.

Excellent customer service from Tyler. Food was hot and served very quickly by friendly staff. Thank you

Ordered two chicken burger meals and the chicken was like rubber, texture was like the chicken was raw. So couldn’t eat it. Disappointing.

The worse over cooked dry chicken I've had from any KFC will never be going there again, absolutely disgusting

We came to kfc to order desert. We ordered 5 ice cream sundaes at the self service station and waited patiently for them at the counter. Three members of staff were complaining right in front of the counter , moaning that they don’t get enough breaks, laughing and totally oblivious to customers waiting. We noticed the one member of staff making our ice creams with minimal effort or attention to detail and moaned shoving them in a holder that was clearly too small. No hello , no recognition , no customer service. She then looked as us as if we were ruining her social life and said “I guess these are for you”. To which we replied yes we were the only customers there. She then continued trying to shove the ice creams in with no care, touching the ice cream with her hands no gloves, dirty finger nails. She continued her conversation with her colleague and slammed them in front of us. Absolutely appalling customer service and will not attend again.