Pasteleria Plaza - Reedley

Went in to pick up a cake I ordered and the cake wasn't ready. When they brought the cake out it was decorated all wrong so they took it back and they redecorated they cake. When they brought the cake out you could tell that they scraped the icing off and tried to reuse the edible images it looked messed up. I was told that they lady who took my initial order had been messing things up so they knew they had a problem but didn't fix it. I waited for an hour and still the cake looked messed up I asked to speak to Luis because I was under the impression he was the owner because that's what he told my sister but I was told he was not there. I asked if they could give him a message to give me a call and nothing. I went in a few days after and still he was unavailable more like made himself unavailable.I guess he's only the owner when he's being praised

I needed a last minute cake for a birthday party and I looked for bakeries that would be open on a Sunday because I did not want a bland cake from a grocery store so I looked online and this one was near by when I got there there was a line and people where placing orders when it was my turn I asked if they had any cakes available for today and the lady said yes and she said there tres leches and they had chocolate strawberry and nut flavor I bought a strawberry one and omg it was so good and everyone at the party agreed that it was a great tasting cake I did not even have time for a picture next event I host I will definitely be getting another cake from here

Bad costumer service the lady on the phone very rude I always got my cakes there me and my family but not going back again

At first they were nice to show us pictures of their beautiful cakes but then they got Very rude and impatient to take our order we already knew the prices and the employee just kept cutting us off that it was going to be more expensive for my first time going to order it was a bad experience never again.

In response to your reply: You assumed right away that I wouldn’t order a cake after I merely asked if there were alternative ingredients available for an additional cost. Instead of helping me with my inquiry, you just told me you weren’t what I was looking for. If that’s not mansplaining, then why do you get to make that determination for me? I’m fine with not ordering a cake from you, as you’ve already made that decision for me. There’s no need to pretend to be hospitable.