Wendy's - Rensselaer

The food was delicious, and the fries were perfectly crispy. The restaurant was clean, which I appreciated. We were a party of two adults and three kids, and we had a great experience overall.

I decided to try something new and ordered a single cheeseburger combo at Wendy's. It was 11:32 a.m., and there was only one other customer, so the place wasn’t too busy. The fries were warm but not piping hot. The burger was decent. Unfortunately, I couldn’t get the chili, which is my usual choice at Wendy's, because the young man who took my order mentioned there was an issue with it and advised against it for safety reasons. When I drove up to the window to pay, I requested my receipt for my Fetch app, but I was informed that someone would need to go to another area of the restaurant to get it, which struck me as odd. Overall, the food was satisfactory and the service was adequate.

The food is great and fresh, and the staff is friendly! My only concern is that the person at the counter should wash their hands before handling food for customers or wear and change gloves, especially if they've been cleaning. As of January 28, 2022, they are still handling food containers without gloves, which needs to be addressed.

I went there today and while I did have a slight hiccup with my order in the drive through. It was very busy so I went inside. Upon entering I noticed there was a woman working might be a manager she wore a different shirt so I am assuming. She dropped what she was doing and greeted me right away. She was the only woman who appeared to be on shift at the time. Her disposition was excellent she smiled with her eyes. She handled herself like a champion. Furthermore she didn 't yell at the staff she didn 't miss a beat and she didn 't interrupt the flow of the drive through. She went and made my sandwich correctly and quickly. Which frankly was shocking this isn 't how I see fast food joints work very often. So I was pleasantly surprised to see such a grace in this kind of place. She should be rewarded her attitude and ability shines through her work. She 's definitely being under utilized in this location (personal oppinons) she should be training all staff. She did something I don 't see many people do, and that 's restoring order in during chaos. She 's a real problem solver and champion. Let me be clear I don 't know her or even know her name but I read people. Her actions stated just this, I care about serving people food that they will enjoy I take my time and do it right . It 's amazing how much actions can speak louder than words. It 's possible she owned the location, If she didn 't I wouldn 't have been able to tell what a real boss.

If I could rate 0 I would. Ordered online because I can?t leave the house (covid) and not sure what I received. Looks like a couple hockey pucks on buns. The patties on the burgers I got were burnt looking, and hard. The food also arrived cold.