Chipotle Mexican Grill - Reynoldsburg

Terrible experience. I ordered digitally and waited in a long line to pick up. When I arrived my order was not quite ready yet which was fine as I was a few minutes early. They asked me to loop back around so I did. When I received my order they said they were out of chips and I could go online to give feedback and get a refund. Still, no problem. I was bummed because I loved the chips but I can get over that. When I got home both of our orders were wildly incorrect. Incorrect meats and toppings for both burrito bowls. On top of that they were ice cold which is a food safety issue. My husband and I were busy all day with the kids and barely ate so we were really looking forward to relaxing and enjoying a meal together. We both ate about 1/3 of our bowls and tossed them because we were both so disappointed and grossed out. We have both worked in the food industry for many years and know how unacceptable this experience was. Chipotle issued credits on my account to use in the future which I am grateful for but we will never go to this location again. I've never had an issue with Chipotle in the 20 years I have been eating there, until tonight. This location is shamefully representing the brand.

If you step into this Chipotle, be prepared to make negotiations. Last month, they didn't have chicken. Yesterday, they didn't have cheese or chips. I tried to visit today, and they literally locked the door on me as I tried to enter. It was 4:30 PM on a Wednesday! Why are you closed!? Why not put a sign on the door!? Why can't you keep your supplies in stock!? Get it together, Tussing Rd Chipotle!

Lobby is closed and mobile orders are behind! Should of been in and out! 1 person making food while the others are cleaning the store ‍

Horrible customer service from one employee, he should be fired. Manager and other staff was nice and professional.

How do you serve white rice without cilantro at chipotle? As I paid for my childrens, who don't care, the manager states they just got some. I go back in line and the burrito warmer told me I needed to wait awhile. Really? I came for the pollo asado and I couldn't see or taste the different seasoning on the chicken. Very disappointed.