Famous Toastery Keagy Village - Roanoke

Manager Vanessa turns a 1 star review into a 4 star. 4 star only because none of the problems should have happened. Went to this restaurant on my way back home from a retreat in North Carolina looking forward to having gluten free French toast. Verifiedwith the overworked waiter that it would be really moist and had cream cheese and strawberries stuffed in it. After a very longwait in a very noisy restaurant, I got dry french toast that had 3 tiny pieces of strawberries in one of the stuffedtoasts. Since I was in a hurry to get back on the road and this was my only stop I tried to choke it down and was almost donewith half the dish by the time the waiter returned to ask how everything was. Once I told him he notified manager Vanessa whoturned everything around. She listened with care and concern; had the order remade quickly and correctly and spoke to thekitchen staff. She also brought out another bottle of maple syrup that was heated up this time and she gave me an almost $5credit and a take out container without even asking. My advice: hire more waitstaff and have Vanessa train staff. She's one tocompensate well and promote.

We visited this place with family. We had 9 people and only had to wait a little while for them to push some tables together and then we were sat. My kids loved the waffles with whipped cream and berries. Sorry I forgot to take a before picture of the waffle . I got a special: crab omelette with sour dough toast and the potatoes. The omelette was delicious and the toast with butter was good. I asked for the potatoes to be well done because I like the sides to be crispy but they were soft and the same as someone else’s order so they didn’t do anything special. My husband liked his food and added chorizo to it. Overall we would go again. I would order fruit or something else for my side though. I tried two potatoes and didn’t eat the rest so they got wasted unfortunately and I am not a fan of wasting food. :

Manager Vanessa turns a 1 star review into a 4 star. 4 star only because none of the problems should have happened. Went to this restaurant on my way back home from a retreat in North Carolina looking forward to having gluten free French toast. Verified with the overworked waiter that it would be really moist and had cream cheese and strawberries stuffed in it. After a very long wait in a very noisy restaurant, I got dry french toast that had 3 tiny pieces of strawberries in one of the stuffed toasts. Since I was in a hurry to get back on the road and this was my only stop I tried to choke it down and was almost done with half the dish by the time the waiter returned to ask how everything was. Once I told him he notified manager Vanessa who turned everything around. She listened with care and concern; had the order remade quickly and correctly and spoke to the kitchen staff. She also brought out another bottle of maple syrup that was heated up this time and she gave me an almost $5 credit and a take out container without even asking. My advice: hire more waitstaff and have Vanessa train staff. She's one to compensate well and promote.

The atmosphere is great for a small social. Service was great. I never had to ask for a refill. Food was pretty good. I had the chocolate chip pancakes. There could have been more chocolate chips in the pancakes. Other than that recommended.

Service was phenomenal! No specific assigned server. Everyone helps out. They have a great menu, lots of options. Savory, sweet, healthy. We weren’t very impressed with our food. Didn’t taste very fresh, eggs and potatoes were a little under cooked. $50 for two plates, black coffees and water (including tip.