Dickey's Barbecue Pit - Rockford

A colleague and I went to this restaurant for lunch today on 10/11/23 at the Rockford, IL location. The empty parking lot should have been a warning sign for us not to dine here. We used to come here occasionally in the past and the food and service were excellent. However, the higher prices on the menu should have been another red flag (I understand inflation, but still). I paid $20 for the pulled pork plate, but the meat was cold and dry. My sides, mac n cheese and potato casserole, were also cold and I was hesitant to eat them. My colleague's chicken sandwich was inedible, prompting her to throw it out and opt for microwave popcorn instead. We waited so long for our order that we had to inform the lone staff member there that we needed it to go, even though we had initially planned to dine in. I planned to pay with cash, but was informed that they had no change in the register. The barbecue sauce in the lobby appeared to have not been replenished in a long time, as the contents and pumps were dried out when I checked. We were not offered any sauces when we decided to take our food to go. I can see this business shutting down in the near future.

I received my order late and it was missing items. I have been trying to contact the restaurant for a refund but every time I call, I am told that the manager is not available. The last time I called, I was informed that there was no manager. I requested for the owner to call me back but have not received a response. It has been over a week and I still have not heard anything. Delivery service for lunch was disappointing.

Worst service EVER I won’t be back you shouldn’t either Food: 1 Service: 1 Atmosphere: 1

SALES ARE LOW EMPLOYEES DONT GET PAID Service: Dine in Meal type: Other Price per person: $100+ Food: 1 Service: 1 Atmosphere: 1

Store never open on time, always close early!! The employees are never there!! When they are there they are rude and Disrespectful!! THEY NEEF TO CLOSE THE STORE DOWN IMMEDIATELY!!!!! Food: 1 Service: 1 Atmosphere: 1