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Bidra med feedbackI wouldn't recommend ordering tea here. I waited 15 minutes for a cup that was already brewed in the back. No thanks!
The service is fast and friendly, and the bagels are delicious as well.
I visited the restaurant on a Tuesday at 9 AM, and there were just two other customers there. The four girls working behind the counter managed to keep their backs to me for a whole five minutes, which is quite an accomplishment when you think about it. They all seemed busy, but it would have been nice if one of them had turned around to acknowledge my presence. They were out of all the popular bagel choices—perhaps it was the cook's day off? After trying to order cinnamon raisin and everything bagels, I eventually just gave up and said, "Surprise me."
I was order ahead and when I was in there I was waiting for another 20 minutes I was bad service the lady takers the other customer and I was waiting
I hate to say it, their bagels and coffee are good, but customer service leaves a lot to be desired. The folks behind the counter are cold, never warm or welcoming. It feels like they would rather be someplace else themselves. They also appear to be stressed and constantly behind the eight ball, perhaps they are understaffed and overworked at peak hours? Not sure what the contributing factors are, but if you can't be warm and welcoming to your customers in a retail business, you limit your success greatly. So much so that I really don't enjoy visiting this place. I even tried to use the app to bypass the interaction, but guess what, the app doesn't have all the menu items, so I was forced to stand in line. If there was a warm and welcoming competing bagel shop on the hill, they would instantly earn my business! Anyone?
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