Chili's Grill - Round Lake Beach

Food was very good, service was great and establishment was very clean.

For the price, you get what you pay for. However, the service was not even close to standard service very difficult to get refills and other things after food is delivered.

I came to eat with family and there were only a few tables being used. I sat for 20 minutes without anyone coming to take my order. The workers were all standing around talking to each other rather than tending to the customers. This place really went down the drain. I ended up leaving.

DON 'T BOTHER! Husband and I were hungry for burgers and we decided to try the 3 for me specials at Chili 's. What is disappointment! Ater being seat, waiter asked for our drink order. We told him we wanted the 3 for me specials. When I asked if I could upgrade my drink from fountain soda to a glass of wine) the waiter said it could only be updated to a Margarita. Then, he said that if he could change it I could only order Chardonnay or a Red Wine. I don 't drink red wine, so I settled on a Chardonnay. He brought our drinks, but I had to send the wine back because the glass was sticky on the outside Obviously dirty). He took the glass and returned with another that was riddled with water spots at least I hope they were, that 's what I told myself anyway). Dinner was fine, nothing exciting to mention anyway. Then when we asked for the bill, the waiter explained that we use the device that was on the table. After some finagling, we were able to charge the gift card, but got no receipt. After flagging the waiter now for the third time, he said he 'd have to print it out in back . 5 minutes later he returns with the receipt, set 's it on the table and leaves. When we looked at the receipt, we saw that we were charged for the chips and dips $6.59) when it was supposed to be included as an appitizer and a house salad that we never ordered. When we questioned it, a manager or assistant) asked if he could help. We explained the situation. He offered a refund of a Gift Certificate and we explained we don 't dine out that often. Then he told us he would credit the card and never did he said their system doesn 't print credit receipts and that it would show up on my statement). I wasn 't necessarily concerned about the price, but the principle of the matter. Extremely Disappointing and We Won 't be going back. Sad first and last impression!!

The Cajun pasta is my favorite thing to order on the menu it’s always