Papa Johns Pizza - Round Rock

I ask everyone to hear the reviews because they are all accurate. In the beginning, if possible, I would give less stars. I ordered a pizza and cheese bread at 7:55 and the email told me it would be delivered in about an hour. At 9 the tracker tells me that it has entered the door and the door Dash update tells me that it is delivered at 9:42, which is almost 2 hours after my order. I contacted the branch at that time, which was 9 and who I spoke to myself, the order had left a little before and it will be earlier. Just a little information, I live 11 minutes away from the store. So I decided to be patient and wait 15 more. At 9:30, I had no food yet and tried to call the store. No answer. At 9:36 the order updated say it was delivered at 9:08. At this point I contact the driver and they say they're just looking for my building. They deliver the food at 9:42. The pizza boxes had no safety seal and were extremely cold. I and my friend didn't eat this pizza. I had to go to little caesars for hot pizza. It was less than $10 and was hot, meanwhile I spent $30 on this place just to get cold and possibly banished food. I'm upset, I didn't get what I had ordered or expected, and finally I had to go to another pizza place for food because they can't get it together. Your customer service is unacceptable. I tried to call several times and they didn't answer. Honestly, I think about the cold pizza in the morning so that they understand that we didn't eat it. I have screenshots of trackers, email and timestamp texts from the driver to show that my food was delivered 2 hours after my order. To complete it, I have to wait 2-3 days after business management to get my refund.

Really amazing. I ordered the six cheese, pepperoni and sausage pizzas on the Brooklyn chest. The crust was to be seen with chewing and light crunch on the ground. The paprika had a nice kick, not your usual boring paprika. The sausage filled the six super tasteful cheeses. All the time I eat, I think there's no way that it's Papa Johns. This is sitting restaurant quality paired with a beautiful chardonnay type of pizza. I recommend ordering extra garlic butter. I dived almost every bite and took it to the next level taste city. Excellent.

I ordered an Epic pepperoni stuffed crust pizza as a walk in carry out. I brought the pizza home where my family and I started to eat it and realized there was no pepperoni in the crust. I called the store to inform them of the mistake and the manager told me I ordered the wrong pizza. She claimed the Epic stuffed crust pepperoni does not have pepperoni in the crust. Even though this is what it’s called on the current promotion on the website. She told me to drive back to the store and return the half eaten pizza and then they would make me a new one. I told her that would be a major inconvenience and I asked her for a credit towards a new pizza on my next visit. She said sure, but gave no info on how to redeem said credit. When I asked her how I would do so she said just explain the situation all over again next time I come in. I explained how difficult that may be on a new order with a new person when she doesn’t even have my name. She then hung up on me. Poor manager that doesn’t even know her own menu and poor customer service.

I ordered pizza at11:22 on 11/30/2022. Papa John 's closed a 12 am. When I called they said they are open and ready to take my order. a women called back after I paid and said there is no delivery drivers. I said no problem I will pick it up. She said, actually I can 't pick the pizza up because they can 't have anyone in the building after 11 .I said, okay, can you bring the pizza to my car? She said no. So basically she lied and said the reason why they couldn 't deliver is because there are no delivery drivers. I think they were trying to close early. They Took my money now I have to wait 10 days to get my money back on my credit card. If she processed the refund. and I still have no food. This will be reported everywhere.

Ordered my pizza at 5:50 PM. The pizza didn’t arrive until after 7 PM, and it was cold. To top it off, the delivery driver didn’t even bother to knock on the door and let me know the pizza had arrived. This is the worst Papa John’s in the area. Skip it.