The Dive At St. Clair Inn - SAINT CLAIR

What a hidden gem! I've been eager to stay here for several years, but most of the time, my travels lead me to more distant places. Situated...

We admired the architecture from the outside; it was a beautiful building that clearly has a rich history. Filled with anticipation, we walked inside and made our way to the dive bar...

I wish I could rate this place higher than five stars. We visited in the middle of the week to celebrate our eighth wedding anniversary, and we were given a lovely room…

The receptionist then told me that OpenTable was not available on Christmas and that the Dive doesn't actually take reservations. She said she needed proof of my reservation since the last seats were taken at 4:45 PM (it was now 4:50 PM). I showed her my confirmation email, which indicated that I had indeed made a reservation through OpenTable. She then took my phone to show her manager. After a few minutes of searching, she returned and said that although I had called to check my reservation, OpenTable was not operational on Christmas and the Dive was not accepting reservations. Frustrated, I asked for the manager's contact information. The receptionist tried to look it up but seemed unable to find it. I left the inn and decided to call back to speak with the manager, hoping for some clarification. When I finally reached Ron, the manager, he was unhelpful and appeared annoyed that I had interrupted him to inquire about my situation. He insisted that there were no reservations and that all employees had left by 3:30 PM. I found this hard to believe, especially since the receptionist had said the last seats were at 4:45 PM. I also wondered about room service and check-in procedures at the hotel. I expected much more from a Marriott property. I asked Ron to call me back, but I have yet to hear from him.

I insisted that I had indeed made a reservation at The Dive for one person at 5:00 PM. The receptionist then claimed that OpenTable did not take reservations on Christmas and that The Dive operates on a first-come, first-served basis. She demanded proof of my reservation, reminding me that the last available seats were at 4:45 PM, although it was now 4:50 PM. I showed her my confirmation, but she needed to verify it with her manager. After a few minutes of searching, she returned and stated that OpenTable was not operational on Christmas and the restaurant wasn’t taking reservations. I was visibly upset and requested to speak with the manager. The receptionist attempted to find a contact number for me but seemed flustered. I left the inn and called back to speak with the manager in hopes of gaining a better understanding of the situation. Ron, the manager, was unapologetic and appeared annoyed that I had to call to clarify why I couldn’t be seated. He informed me that there were no reservations and that all employees had been released by 3:30 PM. I found this puzzling, especially since the receptionist had just told me the last seats were at 4:45 PM. I also questioned the lack of room service. Expected more from a Marriott property, I reached out to Ron asking him to call me back, but I never heard from him. Overall, it was a disappointing experience that left me frustrated.