Equus - Sale

The pleasant atmosphere, coupled with the friendly and welcoming staff, along with one of the best eggs benedict dishes I've ever had, made for a truly enjoyable dining experience.

Equus is the bar/restaurant attached to the Sale theatre. Generally speaking we have found eating establishments in arts precincts to be above average. Unfortunately this restaurant falls a bit short in relation to service. After being seated and given a bottle of water and menus we were left for an inordinate amount of time before we actively had to ask for someone to serve us. There seemed to be a general level of disinterest from staff. Food was fine when we finally got it. Improvement in the service area should be a priority here.

I have dined at Equus multiple times and have found the service to be lacking. Upon being seated, we were given menus and asked if we wanted any drinks. However, the staff did not take our food order until 30 minutes later. The food and drinks also took a considerable amount of time to arrive. For example, during my last visit, after we had finished eating, the waitress only asked my partner if he wanted another drink, completely ignoring me. Despite our attempts to get her attention, she rushed off without taking my order. This type of service is not an isolated incident and it is clear that the manager does not prioritize proper customer service training for the staff. It is unfortunate because the staff, who are mostly young teenagers, appear nervous and confused. While this level of service may be acceptable at a cheaper restaurant, customers paying upwards of $60 for breakfast should expect more.

We were overcharged for one dish and although the price was reduced when we queried it we considered it was still overpriced. The milkshake I had was poor. Added to this we were seated by a door which turned out to be sliding door. This trapped my bag and hat which I had placed on the floor when a staff member opened it without warning. It also knocked my arm. Not impressed.

REcently three of us had a leisurely Sunday afternoon tea, hot chocolates and a piece of caked. Lovely spot for a chat and light food, they servie meals as well. On the highway but not overly busy or disruptive. Price medium.