Mansion On Sutter - San Francisc

I recently stayed in this hotel, however we got really disappointed after checking in when sheets were dirty!!!! You would except better from hotel like

I wish I had read the one-star Google Map review from a week ago.Picked this seemingly charming hotel on Expedia for a one-night getaway with my wife. When we arrived, the door was locked shut and the door didn't get answered until 5 minutes after I called a phone number and rang the bell. My wife and I were incredulous this was supposed to be a 5-star hotel?Once we were in, we were greeted by a stale smell typically associated with lack of ventilation. The entire building was empty, with just the two of us and a single staff. The parking lot had only one other car. The bar and restaurant looked unstaffed. I have been to quite a few historical hotels but this is just dingy and creepy.The room was ok but still smelt. The TV and the cable box looked like out of a motel along the highway.5-star? This must be a joke! I called Expedia to cancel my stay. Unfortunately the staff at the hotel refused. Doesn't matter. We just left and booked a more well-known hotel. Yeah, you could say that we are not staying in this place even if it was free.This is blatant false advertising. Don't make the same mistake we did.

This is a beautiful mansion the attention to detail in the decor and service was phenomenal. Special thanks to Amanda for her hospitality and kindness!Walkability: The hotel is in a central location within walking distance of very tasty food!

Shocked by all of the good reviews. This hotel as a 3-star hotel would get a mediocre review from me. At this price point, and marketing itself as a 5-star hotel, this is appalling.The good:-Beds are incredibly comfortable. A very good night’s sleep.-Blackout curtains mean very little light in the rooms in the morning.-Rooms are very spacious.The bad:-I found a bag of weed under the chair cushion in my room, which makes me question the quality of room cleaning between guests.-Hotel says they will arrange laundry for you upon request in the guest book. Upon inquiry, this turned out to be a single washing machine in the back room. They charge $45 per load, straight-faced.-NO BREAKFAST OR RESTAURANT. The hotel does tell you about this in advance to be fair. This alone would be forgivable, but combined with the other issues it’s ridiculous for the price point. Their solution is a random cabinet of a few assorted pastries purchased from Safeway.-Furnishings are an odd hodgepodge of antique/tasteful and tacky/modern. It feels like walking into a hoarder’s idea of an antique mansion, or perhaps the movie set of an antique mansion, rather than an actual old property that has been well-taken care of.-Understaffed. Throughout the duration of our stay there was only one staff member on the premise at any given time. Staff are incredibly friendly, but not trained in hospitality at all; this is by no means their fault. This is the type of thing that I would not care about in a hotel charging less or marketing itself differently, but having a random half-asleep dude unceremoniously grab your credit card and disappear with it as “reception” is again not acceptable at a five-star property.I get the impression that this is a hotel that was once good; after being hit hard by the closure of its restaurant during COVID, I think it’s slowly going out of business (restaurant was never reopened) and is a barebones, dilapidated version of itself that continues to disingenuously charge its pre-COVID prices. Check out the Grove, the White Swan, or Petite Auberge instead.

10 Stars for The Mansion on Sutter. I was extremely grateful to discover this beautiful, well located, super clean and lovely boutique hotel on a recent trip to San Francisco. The ambience was truly calming and elegant, the bed and bedding were of excellent quality and super comfortable, and the carefully presented breakfast was just right. But most importantly, the staff was exceptional. During an 8 night stay, I was fortunate to meet most of the staff, and Amit, Amanda, Yash, and Nina all went out of their way to accommodate the needs of the guests in a genuine and very thoughtful way. I have rarely met a hotel staff that cared as much about the comfort of their guests and treated their guests with as much respect than this group of fine people. They are a wonderful team and all are invested in their work at the Hotel Mansion on Sutter. Thank you to each of you.