Mcdonald's - Santa Ana

The staff at this location have always been just wonderful!!!...The place is usually nice clean...Of course, sometimes have to wait a while when they are backed up to get service, but it has always been good...Exceptional service was given by Kimberly Islas, who while patiently training a new employee, still found time to jump in help customers with warmth, compassion a big smile along with excellent courteousy introduced me to a semi-new dessert of guava cream cheese pie, which was as amazing as it's long time cousin the apple pie...Keep up the great work

The team working the early morning/graveyard shift was extremely friendly! I visited the Drive-Thru twice and both experiences were excellent! A big thanks to the cashier with the charming smile and the manager. The service was quick, and the food was cooked to perfection.

This place is average; the customer service leaves much to be desired, which is typical of most McDonald's locations. The line generally moves quickly, but they often forget food items, so it's wise to double-check your order. There have been times when I've had to wait for a single item, like the time I waited 15 minutes for a McChicken. When I inquired about it, no one seemed to know what was happening. According to the name on the order, I shouldn't have had to wait that long, yet nobody would admit that they had made me wait without any updates. Eventually, I had to retrieve my receipt, and when I returned, they questioned why it took me so long to come back. Overall, the customer service experience was quite poor.

I don’t think I’ve ever written a review before, but I felt compelled to share my experience. The two guys working there at 2:00 PM on Tuesday, April 5th, were fantastic. While the food wasn’t exactly five-star quality, their positive attitude, speed, and attention to detail made all the difference. They made sure to provide everything I needed, which can sometimes be hard to come by in fast food service. As someone who works in a café, I strive to do the same, and it’s always refreshing to encounter that kind of service.

Best hot Fudge Sundae ever.