Taco Bell - Saratoga Springs

They ruined my life. I ordered 3 extra fiesta potatoes with extra sauces and instead of putting the sauces in my potatoes like they should have they instead gave me 16 containers of sauces and didn’t give me any of the extra things I ordered. My life is in shambles. What am I ever going to do with 16 sauce containers. I am lost in the sauce.

I've worked at this location before, it's run solely by a skeleton crew who couldn't pass a drug test if their kids lives depended on it. I get food here once a year as a treat to myself and half the order was wrong and the other half was completely missing, y'all couldn't even cut the quesadilla or add the mods I paid for when it takes literally 3 extra seconds? Are the managers too concerned with line times that they'd rather just comp replacements? Don't bother, go to Moe's or even better a real place if you just want some tacos. It's been like this for many, many years.

There was no one working the counter; only two kiosk for us to use. Fountain drinks were out of multiple flavors. But, the people were nice and the service did not take too long. They did a great job getting the orders out. The lobby was half-full and the drive thru was busy.

Okay, I can get things get backed up. I worked in food for 4 years and know the struggle all to well. But B R U H no communication at the window, no clarification that the orders right, and the Quesadilla was just straight up U N C U T like what the actual hell? I been going ti this store sense I use to work next door at KFC this is a new low. Didn't even give napkins or silverware to cut the thing with.

Terrance was wonderful, he is kind, helpful, and willing to make things right when an order is mixed up. He is an absolute asset to Taco Bell and they are lucky to have him! Thank you Terrance for making my night!