Taco Bell - Schaumburg

I had a terrible experience with the service. When I asked the person who took my order how he was doing, he responded with a dismissive attitude. This isn't the first time I've faced this kind of behavior.

Excellent, friendly, and prompt service! They consistently get the custom orders right and prepare menu items with great attention to detail.

My girlfriend and I visited this restaurant to order food. We patiently waited for the customers ahead of us to finish their orders, only to discover that after they received their drinks, they returned to the bar to discuss their plans for a trip to Greece. We waited for the staff to notice us or acknowledge our presence, but that didn't happen—it felt like we were invisible. After a few minutes, we decided to leave. It seems like they prioritize empty conversations over actually serving customers and making money. This visit took place at 5:25 PM on August 4, 2022.

Went here tonight after months of not having Taco Bell with lots of excitement so my mom and I went together to get our order. We ordered on their screen because the employees at the register ignored us when we got there. And my mom likes her chalupas extra crispy. After placing the order, we called out to the Spanish speaking employees who were making the food multiple times and were ignored for about 3-5 mins. COMPLETELY IGNORED US!! Then after 2 more min of calling them very loudly, someone finally came over and we told him to make the order extra crispy. When we got home, my mom’s chalupas had no color on them and were not extra crispy. And the whole order was cold. AT LEAST IN THE DRIVETHRU YOU CAN TALK TO SOMEONE. They did cater to other Spanish speakers when we were there. So idk if they pretended not to hear just because they didn’t want to help us or they were generalizing racists or who knows what, but I no longer am I going to this Taco Bell. What a waste. HORRIBLE CUSTOMER SERVICE!!! The worst part is my mom agreed to go get Taco Bell even though we usually try to save money and she was so disappointed. DO YOU PEOPLE NOT HAVE MOTHERS YOU WANT TO MAKE HAPPY?!? Smh. Never again.

Came here some years back and as I lifted my 2 year old son up to wash his hands in the restroom, the entire sink came crashing to the floor, their were multiple shoddy repairs made previously to try and keep this crappy sink on the wall, mainly cheap plastic picture hanger anchors and spackle. If my son had tried to reach it himself without my assistance he'd likely b severely injured. Haven't been back since.