Black Horse, Hawick - Scottish Borders

When we visited previously around a year ago the food was basic, but very reasonably priced and suited the kids just fine. Today was a total disappointment. You are made to pay upon ordering, which saves time sitting around waiting for the bill after you’ve eaten, but can become problematic when they have run out of a majority of those things you’ve ordered. I ordered a main and drink for me and my two sons so 6 items …my two first choice main courses were unavailable and my youngest son’s first 2 drink choices were sold out. This was 1:00pm on a Sunday and again we’d already paid. My alternative main was £2 cheaper than what I paid for and there was no offer of a refund or complimentary drink etc. When the food did arrive, it was disappointing my eldest son’s burger, for example, was a pathetic, irregular mass of meat that was certainly not worth the £5 price tag the pic actually makes it look better! . The staff were apologetic enough for the availability issues, but the wait for food was far too long for what we ordered the repeated excuse was that they were “so busy”, however, there were probably more staff than customers. All in all, a big disappointment given £30 for 3 lunches and far less value for money than say the Wetherspoon’s across the road. You don’t expect miracles in this price range, but it should have been a far higher standard.

Went for a family meal out on a Saturday night and the food was incredible! So much choice and really good value for money. Place was very clean and nicely decorated inside (it even had a gorgeous tree for Christmas). Almost all the food was homemade and came nicely presented. Staff was very kind and friendly and couldn't do enough to help you. Would definitely recommend this lovely little place!

Fab food and service in a lovely place.the staff are so helpful and food is amazing and the decor is amazing.

Good lunchtime menu and pleasant staff but a wait of over one hour from ordering to receiving our food spoiled the lunch

It's been just over two years since we last ate at this establishment and there was definitely a drop in standard when it came to food and cleanliness. We decided just to have two bacon rolls as it was quite early and they weren't all that great. I often judge premises by the cleanliness of their toilet facilities and I found them in need of a good clean. Don't think we will be eating there again in the future.