Kfc - Shelbyville

I ordered 4 biscuits and took literally 34 minutes. In that time everyone that ordered ,their order was incorrect. Leadership would go a long way at this place.

This place is a train wreck! Placed online order, was not ready at noted time. They don't start making online or mobile orders until all orders are cleared first and you arrive. Was not able to get order due to several previous orders being wrong. Theyhave to spend more time fixing what they messed up rather than taking time to do it right. This place won't stay in businesslong, closing at 7 due to staffing issues and incorrect orders. We won't be back unless management changes.

The manager was very helpful and polite during my visit. While the restaurant wasn't very busy, she did a great job. However, it was disappointing to see a lack of diversity among the patrons in Shelbyville. I'm not trying to be negative; I just believe that everyone should treat others as they would like to be treated. Let's work together to make this new year better for Shelbyville. It's important for everyone to be courteous and kind, even when they're preoccupied with their phones. Small gestures, like saying "excuse me" or smiling, can go a long way—not just at KFC, but throughout the entire city.

The food is good, but not everything I asked for was included in the bag. The portions are quite generous. I had the same meal as always: two pieces of dark chicken that are extra crispy, mashed potatoes with gravy, coleslaw, and a biscuit for $6.35. It's a perfect meal. However, tonight in Shelbyville, TN, the same meal cost $6.99. It's my favorite type of meat!

I had a negative experience at this location, but yesterday I was helped by a wonderful Black lady who took my order. She was incredibly nice, educated, and kind. Plus, my order was correct for the first time! KFC should definitely give her a raise.