Chipotle Mexican Grill - Sherman

I have had some bad experiences with Chipotle and had a horrible, very traumatic one a few months ago, so I took a break from ordering from them, but thought I would give them another chance. I honestly don’t know what to say at this point. Tonight was my second time to use the Chipotle app to place an order used it all the time before I took a break from Chipotle a few months ago). Not only did they mess up my order, but they included someone else’s order! They left off my queso and chips and the other person’s order was obviously for an adult and 2 kids. I feel bad that they won’t get their order because of the incompetence of this company!! Been trying to reach support in the app and keep getting an error from the bot, so now I’m on hold with the company’s support people. It’s already been a while and it seems I will be holding for a while or will have to request a call back. Guess I’m not the only one with issues. How does this company stay in business with so many problems? I am absolutely done with this company! DONE!!! Including pic of the other person’s order that I received in case they decide to post a review. I want them to see I caught the error and tried to do something about it, but support is useless! Hoping I can at least get refund for my queso. I hate that the other person’s order has Chicken. I don’t eat meat, so it will end up being thrown away : .

One of the worst meals I have ever had. Had the salad bowl with steak. The meat was all fat and what wasn't fat was so tough that I couldn't chew it. 16 dollars for a meal that I couldn't eat. We did takeout so didn't know how bad it was until trying to eat at home. Food looks delicious on the commercials, but buyer beware. The manager did refund the money for the meal a few days later.

Little Burrito I've ever seen a chipotle. And I'm going a lot. I asked for some more rice, but it was still not as much as a regular spoon anywhere else. Every other topping was very economical. She didn't want my $10. I didn't feel like asking more about everything. Yes, the Burrito is lighter wound, but I was still a bit hungry= Maybe they were short on ingredients.

I’m town for work and stopped in for lunch. Got a bowl. Tasted good but was pretty short on the rice. Got 1 kinda rounded scoop of rice. When I asked for a little more I got a tip of the spoon add on. Gave 3 stars because the food tasted great and staff was nice. Picture is of my bowl after mixing everything. Haven’t eaten any of it yet. Brown rice, pinto beans, chicken, cheese, sour cream. Glad I got chips or I’d still be hungry. Maybe they’ve had issues with food costs. Not sure. Maybe it’s just an off day or something. YMMV.

Never a good sign when you arrive for your to-go order and see 10 other people waiting ahead of you. Staff was also entirely blasé about it: no sign of urgency whatsoever. Had more than enough people to handle dine-in customers. Definitely don't order to-go from this location near peak hours.