The Abbey - Shropshire

I went to the restaurant for lunch and was told that they only accepted walk-ins. However, when I tried to go in, I was rejected because I hadn't made a booking. The staff did not apologize and overall, it was a terrible experience.

I ordered the mixed grill but was disappointed to find that it did not include sausage, instead I was served chicken wings without being asked if that substitution was okay. The gammon (or possibly just bacon) was very thin, and the steak was tough. The mushrooms were so small and burnt, it was difficult to tell if they were actually mushrooms. The staff seemed to avoid me during my visit.

Our starter arrived an hour later, and although it was tasty, the soup was lukewarm. We waited for another 1 hour and 40 minutes for our main course, only to be told that the nut roast was not ready and would take longer to cook than turkey. I was shocked and hungry, as they had more than enough time to prepare the meal. When I expressed my frustration to the staff, the manager rudely accused us of disrespecting his staff and demanded that we leave, along with our £30 deposit. His behavior was aggressive and intimidating, and I will not tolerate such treatment. Overall, our Christmas dinner at Abbey was a complete disaster. We left £100 poorer and feeling disrespected and bullied. I would not recommend this establishment to anyone. Thank you for ruining our Christmas.

Seemed to see fair amount of staff on, plus management. Been to the Abbey few times, so to observe very clearly. Only two members of staff were working. Doing bar, taking food orders, clearing tables, bringing food out. They were 2 male staff (one with glasses other goatee beard) both young At one point management and the other staff in a group talking behind the bar. Not impressed with the management, did commit to lad when came on to the bar to serve. Management clearly wasn’t happy with my commit. To be honest I really do not care. There was also a hygiene issue with body odour. Well done to the two young lads. As you both were working so hard. We want to give only you both a tip. But not to be split with other staff

We booked a table for 7 people to enjoy a “Festive Menu” as a pre-Christmas family get together. What a mistake! Our table was reserved ready for us. Drinks ordered and all looking good. We were presented with the standard menu, to be advised that the Festive Menu was not available. Given that we were just 1 week away from Christmas, this was somewhat disappointing. No worries, there’s plenty to order from the normal menu (we thought)! No steaks available! OK, let’s go Gammon… nope!! Burgers Pies Fish…. Very festive (not)! PHONE AHEAD TO CHECK WHAT IS ON NOT ON!!! What we did eat tasted good, but a far cry from the “Festive Menu” that was advertised to be available. There appeared to be a staff shortage inexperience, but the staff were friendly and were working hard.