Willy's Mexicana Grill - Smyrna

Clean, bright inside. Very pleasant atmosphere. Friendly staff. Fresh food cafeteria style. Many options. Chips and salsa bar. Fresh lemonade available, tea or soda. We had the Baja chicken Burrito. Delicious Definitive will return.

I came in and order a chicken burrito and it was really good. Bryan made my meal and was very friendly, Wes checked me out and made sure I was good before I left. Will definitely be coming here again.

This location is awesome! I come here every week! The workers work very hard with the customers in line and the online orders. And they still give great customer service and keep their Mannerisms. I hope they are paid well because they work hard. Would give a shout out if I remember their names. I think one guy was name Brian. But I would definitely recommend coming to this location!

This locations sucks. The manager and workers barely acknowledge customers. I came in to get a quesadilla today and the only one who was friendly was the first guy who started my order. The girl who took it off the over almost tore the tortilla cutting it and barely said anything or asked me if I wanted anything else on it. The manager also did not acknowledge my presence. After this experience, I highly doubt I will come back. I see other reviews who had the same experience. This needs to be stopped. It?s the customers who keep this establishment running.

Edit/update: Location was East Cobb. Willys corporate reached out immediately for more details and assured me that managers would begin retraining/coaching employees on how to (and why) clean as you go in the food areas and the importance of not slacking on dining room cleanliness. They sincerely apologized for my negative experience and offered a mea replacement voucher, which I declined as I felt the additional training was more important. I was very impressed with the communication and feel fairly confident that I wouldn?t see this location that unkempt again. I?d never seen it look like this before and I?d been eating there for over three years; good to know it was likely a fluke. Original post: Despite the happy greetings from two of the young employees, I was dismayed that the whole restaurant and especially the food assembly area (employees?s side and customer side) was terribly dirty, as was the salsa bar and the floors. I mean bad 1) food preparation stations were crusted in old/dried food, 2) same with salsa bar/utensil station, 3) the floors were littered with trash and crushed chips, and 4) most of the employees were oblivious. There was Definitely no adult running the crew of five teens ? this shift. I was really disappointed because I made a special trip five miles out of my way based on previous positive experiences at lunchtime; I won?t drive there for dinner again. Wish I?d taken more photos to send to management because this is bad for business, especially when the economy is bad and a meal out for some of us is a treat.