The Snowmass Kitchen Starwood

Only upset when the bill came and our glass of wine was 21$ each. It had been brought out to try and the price was not mentioned. Next time I’ll ask

If you think you are going to get the dinner menu you see on this app think again. When I mentioned this to the waitress it looked like she went to talk to someone, came back and told me it was their ‘short menu,’ and that it’s very similar to online. The only thing similar was a Caesar salad. I told them it’s nothing like what I saw. They forgot my daughters lemonade and when it finally arrived it was just water with lemon and melted ice and they charged me $5 and said it was a soda $5??, I don’t usually mind if the kids like it. They messed up my order and I was just done. Very frustrating experience, and I never write reviews. I’ll give them something, they took a whole 15% off the bill which was $4.95. Thanks for paying for the ‘soda’ lemon water. Will not be going back.

Kitchen was slow getting food out. Restaurant was understaffed and our waitress was poorly trained. Forgot my entree order entirely. Cheese pizza was like a microwave product. We just asked for check and cut our losses.

Terrible experience. The waiter forgot one of the starters then later forgot a main and all of the sides. The manager apologized and the meal was free but the service was overall awful. The meals that did come were not correct or cold.

Waited 90 min for our food and spoke to the manager to see if our food was ready and he came back and said the food wasn't even put through to the kitchen. He said he enter our order himself and that he was sorry. Waited another 30 min and food still wasn't at our table. We got up and left. 2 more tables after us left as well. We heard the manager apologizing to many people while we were there.