Hampton Manor - Solihull United Kingdom

Incredible venue, the service was top notch and the staff were impeccable. The grounds are maintained beautifully and a great backdrop to any pictures. All of the staff were friendly and attentive throughout the day. The food was sublime and they made sure everything ran smoothly at all times. I didn't stay overnight so didn't experience the rooms. Food drinks: Drinks were very expensive. Food was phenomenal. Service: 5

5 star dining. 1 star hotel. The food is wonderful. The restaurant staff and chef worthy of their reputation. The hotel meanwhile is poor. On arrival greeted by faulty credit card machines, not a big deal, but staff reluctant to check us in unless they could charge £1 first and insisted we come back before we order a drink at the bar. Arrived in the room, dead flies lying on the carpet, tired flies buzzing around. Far from luxurious. After dinner realised the duvet and pillows were feather and asked for synthetic replacements these were provided with the comment “you could have asked us earlier”. Next day, room not serviced all day which is poor but prepared to overlook the oversight and asked them at 7pm to make up the room as we headed for dinner no problem sir, leave it with us. Returned after dinner to an unmade bed, bathroom still not tidied. Spoke to the same staff member I had specifically asked before dinner “oh it should have happened”. Yes I agree, it should have happened but didn’t. “What would you like us to do”. At 10.45pm I would have liked you have used any part of the last 12 hours to provide basic services of any hotel, let alone one seeking to position itself as a premium experience. Poor hotel service. Poor staff attitude. Come for the food but avoid the hotel.

Wonderful place. lovely staff amazing breakfast and bakery next door Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Great view, Romantic, Quiet

I enjoyed it, and it was a fantastic place to visit. Safety: They cared for customers' safety. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury

We attended a friends wedding here and thought the venue was amazing. The onsite catering was delicious and the wait staff were extremely friendly and professional. It's a very picturesque location full of lush greens. Hotel highlights: Great view, Romantic, Quiet