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Bidra med feedbackThe staff were very nice and helpful but the main course was very expensive and the stuffed peppers were completely raw.
Valentines dinner on recent visit to Ayr. Andrew and his team make you feel very welcome. Fab food and service. Will definitely be back on a return visit to the area.
Restaurant is beautifully decorated. Enjoyed a night here with family and friends. The pizzas in particular were most enjoyable, really authentic. Compliments to chef. Will definitely be back.
Hubby booked for my birthday but quite disappointing. No Xmas atmosphere, crackers etc. Menu probably ok for pasta, risotto or pizza but not an authentic Italian. Told no longer do steaks due to supplier issues since COVID?? No veal or mussels. Hubby’s mash tasted like Packet smash, dismissed when mentioned. My salmon dish said it came with boiled potatoes but got equivalent of 1 potato roasted. Has COVID had an impact on spuds too?
I was very disappointed with how the waitress handled my feedback about a piece of my chicken tempura being undercooked at the restaurant. Despite enjoying the rest of the meal, I felt it was important to bring it to their attention. When I informed the waitress, she dismissed my concerns by saying "the chef said it's just veins", without offering an apology. I explained that it wasn't just veins, especially since my pregnant girlfriend was sharing the meal with me and I didn't want anyone getting sick. The waitress seemed unable to respond appropriately and even seemed to take my feedback personally. There was no offer to remove the item from the bill or any further apologies. Despite enjoying the main course, the waitress continued to behave strangely towards us. In the end, I caught her giving me a dirty look and it was clear that our experience had not been positive. I had already decided not to return to the restaurant, but we only went back because we had an itison voucher. Unfortunately, the quality of the food and service did not meet our expectations and it seems that the restaurant's reputation has declined. The promotions from itison should have been a warning sign.