Schlotzsky's - Spring Branch

Short handed people standing around. Nobody up front.

We love Schlotzsky’s!! Healthy food that tastes delicious!

If I could give zero stars..I would. First off....as you walk in..all the tables are dirty. Second off..the young kid at the counter ..looked as if he was in yraing.. by himself...shame on management. He did his job..he was polite and even rang up the order correctly. When I received my order..it had mayo all over it...I have an allergy to some ingredients in mayo. This is why I specifically asked for no may. The receipt reflected my request.When I received my meal .I always check just to make sure...and low and behold..there was mayo on there..not much...it looked like the tried to correct it...and wiped it off..but there was enough residue on the tomatoes and lettuce. I returned it . After waiting for a out 10 minutes for some one in the kitchen to acknowledge me...I guess a manager or shift supervisor came out.. addressed the issue..offered to remake it and left. 15 minutes later I received my corrected order ...the manager deliveries it stating it was mayonnaise free...My husband and I both saw that even though they did not put mayonnaise on the sandwich...they still cut it with a knife that had mayonnaise on it...causing mayonnaise to be on my sandwich.I have an allergy to ingredients in mayonnaise!!! We streamed that several times.Needless to say....we will NEVER BE BACK TO YOUR RESTAURANTS !!! AND I WILL LET Everyone know.As a manager in food service for more than 25 years..your restaurant needs retraining..managers need to be retrained...All I can say...is shame on you.Ignoring an allergy can kill someone. If you can sleep with that...go for it. I for one cannot. Which is why you have lost my business.

Clean and attentive staff however... Price!!!! $10.47 for a SMALL sandwich, small drink, and a plain bag of chips. Update . Worst one everTry going through the drive-thru and sat in line for 10 minutes before somebody addressed and said please wait. Another 10 minutes later nobody answered so I drove through. How is 20 minutes acceptable?

It takes almost all of your 30 minute lunch break just for them to make a salad. Then you go in for dinner around 4 pm just to stand there why they are o busy talking. I guess they are not in the business of making money