Panera Bread - Springfield

I was very disappointed with my experience today at this restaurant. I placed a $40 online order and when I got home, my cookie was missing and the cappuccinos did not have the requested vanilla syrup. The turkey bravo bacon sandwiches were missing the speck and sauces I had chosen, and the macaroni was cold. This is the second time something like this has happened with my order. I usually love Panera, but this particular location has issues with packaging and consistency. I don't want to return to this restaurant. Last time, they mentioned they were undergoing training, but I expect a premium product for the premium price I pay. I called the restaurant, but no one answered. Can somebody help me?

I placed my order at the drive-thru. After ordering, they displayed our total on the window. When we reached the window after waiting in line, I was given a drink I didn't order and then asked what I had ordered. The employee at the window then turned to someone else and said, "Oh, you didn't ring her order?" They switched positions and then asked me, "What can I start for her?" My order had been placed 10 minutes ago for the first time. I did not receive my food and will not be returning to this Panera.

The Green Goddess salad is amazing - definitely try the mac and cheese, it's a hit with my kids! The Green Tea Papaya mixed with Strawberry Mint Tea was also delicious.

We have just recently ordered a lock to order and we have mac n cheese and a sandwich with another side of mac and we waited for about 20 minutes because we understand the food industry, we have both worked in it and I have managed a restaurant also so that we were patient. However, we had to check twice, via the confirmation email and back on the app, 15 minutes after the first check-in. we called and the person who answered the phone says: “Do they have a lock-up?” that is it. No “Hello” not a “thanks for the call...” nothing. we only answered “yes” because we did not know what to say, and they said: “ok i’ll bring it out” and hangs up. we just looked at ourselves bluntly because we didn't even experience such bad customer service at a mcdonalds. they come out and try to give me the bag and drink at the same time and they didn't even say anything. I said hi and she just lazy hi and I took the bag and our drink and they just went away. To be honest, the worst customer experience I had in every restaurant.

I was the only car in the drive thru 1:20 pm, with the pay window left wide open I could see the person preparing my salad, waving his hands to shew flys and working on a dirty surface. I asked for a refund. I got lunch elsewhere.