Hef's - Spruce Pine

We didn't have high expectations when we decided to stop at this restaurant on our way to a friend's engagement party in Morganton. We wanted to support a local establishment and knew it would be busy on a Sunday, so we were prepared for some delays. The atmosphere and food quality were average, which we expected. However, the service was very disappointing. Despite being patient and understanding of delays, we waited over an hour without any updates on our order. When we finally asked our server to check on our food, it miraculously appeared almost an hour after we ordered. The lack of communication and accountability from the staff was frustrating. Despite asking to speak to a manager, we were met with unhelpful responses. We will not be returning to this restaurant, but hope they improve their guest experience for future customers.

Food is consistently good. Great pizza and sandwiches. Bar like atmosphere. Family friendly. I eat here alot. Wings as hot as you want.

Stopped in for a late lunch, and we were happy with the server (Jennifer),who helped with describing all the specialties, and off the menu items.We had the deep fried mushrooms, a Ruben, and onion rings. All were prepared and served by the chef, who's name I regret that I didn't catch, but he was very friendly and made sure that we had everything we needed. Now that's what I call service.

The restaurant offers a wide variety of dishes and makes their own dressings in-house, a detail that I find particularly commendable. However, there are occasional lapses in the quality of the food, particularly with takeout orders that may be missing items. Dining in can be hit or miss due to sticky tables and a slippery floor, but with some improvements in consistency, this place has the potential to become a popular destination.

We stopped for lunch on 06/11/19 on our way to Roan Mountain. Half of our family ordered Reuben sandwiches, while the other half tried the Swiss Mushroom Burgers. The flavor and juiciness were amazing! The buns were also delicious. We all enjoyed different types of potatoes and fries, which were very tasty. Our waitress was attentive and extremely pleasant. We would definitely return to Hef's when we are in the area again.