The Model Bakery - St. Helena

Bought English muffins. They were fairly good. Not sure the were worth the price. Peach pie. Very good

2:15 PM. Had a coffee and it was lukewarm at best. The pastry was hard, I had to ask them to heat it. That wasn't an easy process.

Great food Highly recommend. Great coffee and baked good selection

The famous English muffins are great, but the service here is so bad. They mess up the order every single time. And they changed one of the breakfast sandwiches to be with toast instead of the English muffin (why? No one comes here for that) without making that clear. The staff could learn some customer service skills to make the experience run more smoothly.

I am extremely disappointed with the service at Model Bakery in St. Helena. My friend recently visited this bakery, and the staff treated him with an unacceptable level of rudeness. While he was thoughtfully deciding on what to order, one of the staff members impatiently asked if he was finally ready. This kind of attitude is not only unprofessional but downright disrespectful. To make matters worse, the pastries we ended up getting were stale and gross. For the exorbitant prices they charge, you would expect fresh and delicious baked goods, but that was far from the case. The quality of the pastries was severely lacking and not at all worth the cost. Customer service should be a top priority, especially in a place where people come to enjoy their time and purchase baked goods. No one should feel rushed or belittled while making a decision. My friend left the bakery feeling unwelcome and disrespected, which is absolutely unacceptable. Model Bakery needs to seriously address their staff 's behavior and ensure that all customers are treated with respect and patience. Additionally, they need to improve the quality of their pastries to match their high prices.