Taco Bell - St. Matthews

Went thru drive thru but the older man was clearly overwhelmed

One of my favorite Taco Bells in the city cuz the food is always on point, not forgotten and hot! :

Elery Morre (manger) worked night shift and refused to make my order for door dash the first time so they had to reassign my order to a new dasher because that dasher waited almost a hour and couldn’t wait any longer because had another order which they mad him leave the line and get back inline for my order. I called the restaurant and spoke to Elery Morre on May 27 2024 around 1:15am it was a man and he was very rude and told me that another employee was lying and I could here her in the back ground asking him why won’t he make my order he than yells at me and her and hung up on me!! My new dasher then called me and let me know he was waiting also which had been 30 mins for my same order and also told me that Elery Morre made the nice young lady that was trying to make my order leave for the rest of her shift, that was down right disgusting of him and he should no longer have a job there. I will call corporate about this. Then he refused to make my drink so when I finally got my food my order was completely wrong and had no drink and it was very cold! No one including other employees should be treated like this especially from a manger! I could hear all of this happening while on the phone with my dashers and I would like something to been done about this asap! Smh I hate that that poor young lady Elizabeth was treated like that and thrown out of the store at 2:am so sad and I want to thank her from the bottom of my heart for trying to help and doing what’s right! Retrain him without pay!!

Fast service .very disappointed my square thing wrap had maybe a 16 the if a teaspoon ground meat.

Only 18 minutes to receive order. other customers came in, flashed their phone and received the order, but not me.