Coffee Queen Coffee - Stacy

Is this the company that sells the instant coffee mix in the bags? I used to by it at Wright County Swappers meet and can't find it anywhere. It says the Facebook page is down as well. Super bummed if they no longer make it.

So sad to write this. Loved visiting her at the fair for some samples and pick me up. Used to buy as much as I could carry during multiple fair trips. Have ordered from her before online without any issues. I never thought to look at reviews. Ordered again in May. She took my money and sent me nothing. And, has ignored 4 emails from me and 2 letters from the BBB. I even said in my letters I'm OK with a COVID delay just let me know. I don't actually like coffee but I loved this stuff and really wanted more now that I'm working from home. What a great afternoon treat. Oh well, I'll find something else.

I recently ordered 12 packages. I got an extra flavor I didn't order and was short on a flavor I ordered. On 3 different occasions I tried to contact the company through calling and e-mails. They never got back to me or tried to correct their error. Customer Service clearly is not a priority for this company. Just look at all the other reviews. I like the products, but customer service is key to keeping those customers coming back to purchase those products. I won't be ordering again, this experience was very disappointing to say the least.

I love this coffee. But as other reviewers mentioned, customer service is just as important as the product itself.

I bought two bags (Vanilla Caramel and Raspberry Truffle) at the Washington County Fair 8/2014. I had put them in a kitchen drawer and pretty much forgot about them. Occasionally, I would make myself a cup of the Vanilla Caramel, which is pretty good. Recently I started making a cup most days and finished off the Vanilla Caramel. I just opened the Raspberry Truffle and it's also quite good. I googled the company today to see if there was a store where I could buy more or if it was strictly online ordering. I was surprised to see that the overall rating was barely two stars. I read all the reviews and the problem isn't with the coffee itself but with extremely poor customer service. I would give it five stars just on the flavor. However, customer service is just as important as product quality. Although I haven't experienced poor customer service because I haven't placed an online order, the many bad reviews give me pause. I went to the company's website and one can order directly from the company (which appears to be what the folks who had customer service issues did) or from Amazon. I just went on Amazon and did a search for Coffee Queen coffee and there were no results for that. I'm guessing that if people ordered through Amazon the vendor failed to fill the orders timely and Amazon will no longer let it list its products.