Chipotle Mexican Grill

I used to visit this restaurant every day until recently, but my experience has taken a turn for the worse. The staff seems to be inexperienced, and they frequently don’t have essential items, like chicken, available because they don't feel like preparing it. I've also encountered issues with them running out of corn and salsa. It's a bit of a gamble whether you’ll get what you want, so if you're on your lunch break, I wouldn't recommend it. Additionally, the chips are stale, and the portion sizes are disappointing. It’s clear that they don't value your experience or appreciate your business. I would recommend the Chipotle at Lakeside, just down the road—it's far superior.

Listen to me and take heed from other reviews: DO NOT, I REPEAT, DO NOT WASTE YOUR TIME OR MONEY here. I love Chipotle and appreciate the quality of their food, but this location is terrible. I've been there three times, trying to give them a fair chance. Perhaps it’s just my luck, or maybe it’s a recurring issue, but after the third visit—where they forgot my chips and salads and I found only two pieces of chicken in my burrito—I've had enough. They are very careless with the bowls; the bottom of mine was covered in sauce, making it hard to hold, and I had to wipe it down before I could even eat. I should have known after the first two visits that my experience was going to be bad.

My husband and I recently decided to try Chipotle for the first time, despite having heard about some recalls and a temporary closure of one of their locations due to illness. We received a gift card and decided to give it a shot, and all the praise I had heard about Chipotle turned out to be well-deserved. The portions are generous and just as tasty the next day. Although I typically only visit Chipotle two or three times every few months, I no longer feel apprehensive about dining there, even considering the recalls happening in other parts of the country and my trust in their corporate health and safety standards. I did give four stars instead of five because I noticed that some employees seemed a bit lackadaisical, while others were clearly working hard to keep things running smoothly.

I stood in line for about 10 minutes. The customer in front of me ordered brown rice and they gave it to her off the other line. When I requested brown rice, they told me they were out and could not use the brown rice from the other line because it was for online orders. I just want to say that is wrong. ALL customers should be able to get items until they are out whether it's an online customer, a mobile order or a walk-in.

Hate to write this because this location has been great until my last few visits. For the second time in 2 weeks I got the wrong toppings and protein. This time a had a huge gross piece of rubbery chicken as a topping. I'd assume the food prep employee was maliciously giggling during prep.