Thatcher's Barbecue And Grill

Really good place to eat would recommend it to everyone ? I would say its the best place in Summerville to eat at. I will be definitely going back.

Worst customer service I have experienced at a restaurant in a long time. I eat at the Calhoun location all the time and the food is great so I decided to try this location in Summerville while traveling. Waitress took our order after my wife and family sat down then completely disappeared. Waited almost an hour for our food. This would have been only a minor annoyance if our server would have communicated this delay to us but as I stated, she was completely missing. Never stopped and checked on us to see if we needed anything or could use refills. After about 45 minutes, we had to go and flag down a server to ask for drink refills which had been empty for 30 minutes. Food finally arrived and then the server disappeared again. Never stopped by again to check on us. My wife had to flag a different server down when we were done to ask for the check and pay for the meal. We probably could have got up and left without paying and nobody would have even noticed. Even after all this, my wife still left a 10 percent tip. On the way out we could hear the server behind us complaining that we only left 10 percent. This tip was extremely generous considering the server never once checked on us without us having to chase her down. Very disappointed in this location. Thatchers is usually so much better. Will stick to the Calhoun location going forward.

The service is horrible! Let your table know if you are out of all things you are out of at the beginning. There are different servers every time we go and they are out of something constantly. Management or something needs to change as well as the training of incompetent servers. Also the fact that their ceiling as been leaking on two of their tables almost the entire time they have been open is an issue as well, especially when they try to sit people there. I'm not sure we will be back.

The ribs were extremely spicy. To hot for me to eat. Everything else was

Just had a really good pulled pork sandwich and fries… excellent! And the BBQ sauce is fantastic! The original and the hot and spicy! Taking a bottle of each home