Subway - Sunrise

I'm a big fan of their chocolate chip and white chocolate macadamia nut cookies!

The reason why I support this brand is because I grew up with the brand. I didn 't know it is a franchise. A white older couple owns the 3 subways. My first experience with this white male owner was awkward. Its time for me to make purchase for my order. He commented on the subway gift that I had. He was suspicious of me using my card. I didn 't know why? I don 't believe in committing any fraudulent acts. My second experience was at his other location on pine island. I 'm walking in the hot sun to get to the location. I arrived there a young lady preparing my sandwich. I see a white older male standing online not realizing it was him. He recognized me and he hurries to the register to ring me at the register. It felt odd to me.because he didn 't allow the female to complete my order. He said rudely that will be $15.35. I said to him, you not even going to say good mornnig?or do you need a beverage etc. That 's where he decided not to except my subway gift card. I asked him when will his system will be fully capable of accepting subway gift cards? His response was he threw my sandwich away and started an argument with me. My third visit was another location on Oakland and university. I see the guy again and it brought back the moment again. He cursed me out with a low voice and kicked me out. The owner of the franchise using the f word towards his black customer. For older white owners their attitudes are extremely negative.

Each time I visit this Subway, it appears that there's only ever one employee on duty. I've spoken with several former staff members, and they all seem to share similar opinions about the manager. I've never seen an employee stay there for more than two months. Initially, I thought it might be an issue with the employees themselves, but after hearing the same feedback from some of their more capable former workers, I've come to the conclusion that the problem lies with the management, not the staff.

You must try to visit when Roy is working! He is by far the best employee I've encountered here. He is friendly, polite, and offers outstanding customer service that I have never experienced before. Hire more people like him, and you will definitely see an increase in business!

I had the worst experience at this Subway. After having my sub made, I discovered a worm in it when I got home for dinner. The manager or owner was insincere in his apology and shifted the blame to the vegetables, refusing to take any responsibility. I wouldn't even give them a star if it were possible to post without one. This Subway should be shut down.