Hardee’s - Swansboro

The greetings are non-existent at this place. The black tall military looking girl does not know how to smile or make you feel like you are welcomed here. It's every time I go here. Will try to stay away from this location from now on.

Waited 15 min in drive through for a chicken sandwich to only get a raw chicken sandwich and no one seemed to care and it was a inconvenience to refund the money because we did not have time to wait another 15 min . Place is terrible refunded the one sandwich . Needs good management

The fast food here is one of the best on this end of island. But the Dining Room is Closed 90% of the time in the morning and every day after 2pm. No other restaurant I know of is still having these issues 4 years after Covid breakout. There has to be an underlying issue of why this continues. Food is good. Service when it is open is good. Doors are always locked! ?‍

Each time I’ve been here the food has been really good.

Even while they were so short staffed that they had to close the lobby the food was great and fast. Most surprisingly though was the amazing customer service. Going above and beyond what was called of them. My son spilled his drink while we were waiting on our food and before I could even ask about a replacement, the young girl who brought our food out offered to make him a new one free of charge and even threw the old cup and napkins used to clean the mess up. I can’t praise them enough on such a great job in what was surely a stressful shift. I regret I didn’t catch their names but they were working the late shift on 06/30/2024 around 6:50 P.M. We need more customer service employees like these guys in this world! I hope upper management sees this review because they surely deserve credit for their hard work, dedication, and amazing service!