Concierge Lounge At The Westchester Marriot

I easily give this restaurant 5 stars. I regret not updating my review in years. This is by far my favorite place to dine, and I have been to many others since moving here. The service is excellent and the rooms are fantastic.

I recently stayed at this hotel and it continues to disappoint with each visit. The carpets are stained and poorly maintained, leaving a negative impression.

As I pulled into the parking lot of the Westchester Marriott hotel, I noticed multiple designated parking spots for disabled guests. Upon entering the hotel, I took note of the surroundings.

I have already filed a claim after the incident occurred with a phone representative and have yet received an update or have been compensated appropriately for what occurred during my stay. Monday April 3, 2023 at approximately 10:30am, an unknown individual who didn’t identify themselves knocked on the door and immediately attempted to enter the room. They didn’t wait for an answer they just opened the door. Luckily the security guard lock was on and the unknown individual could not completely open the door. Soon after they realized that the lock was on, they immediately went on the elevator. This encounter made me extremely uncomfortable and scared. Thankfully, my partner was there during the time this occurred. On top of this the day before we had requested a service around 5-6pm and it was not fulfilled until 11pm. I brought up my concerns at the time of check out and was offered points for all that occurred during my stay which I am uncomfortable with and don’t believe was the appropriate way of handling this situation. Someone could have been hurt and I do not take these things lightly since I have been a victim of violence in the past. I will continue to reach out until this matter has appropriately been dealt with. I WOULD NOT RECOMMEND THIS HOTEL TO ANYONE.

I was disappointed by the lack of acknowledgement for my birthday. The room had noticeable chips and tears, and the window was dirty. My requests for extra pillows and a higher floor were forgotten. The breakfast buffet at Cooper's Mill was cold, but the evening drinks were enjoyable. I had a great experience at Ruth's Chris for a party. There was a lack of information regarding room service and restaurant options on the TV.