Winn-dixie Wine Spirits - Tavares

For me, Winn Dixie in Tavares, Florida has the worst customer service of any grocery store I have been in, in my entire life which spans many decades. I 've had a cashier there just not even speak when I was asking her a question regarding a purchase I was making. I was talking to her and no one was there but her and me. She remained silent. I spoke to the manager immediately and he informed me that she doesn 't talk a lot. Oh, I thought, surely she spoke before she was hired and surely you 'd expect a cashier unless she had a disability to answer a customer 's question regarding a purchase, but apparently he didn 't think that. I 've had one cashier that every single time I went to her line she was teasing and playing with me and ultimately there would be a problem with her register that would further delay me. I stopped going to her line and often she would still end up at the register for my check out. So I stopped going in when I could see she was in the store. I did complain about her but never heard anything back. They do have a lot of in-store promotions but you have to be careful that you understand exactly what the promotions are. They tend to mix different promotions together in a confusing way so you might see a bunch of BOGO offers and then there will be a Buy 2 get 1 mixed in. You have to be very careful. They have a customer reward card to increase your savings but they don 't always ask for it. I don 't think that their staff is well trained in customer service. I 've never had a customer service problem at Aldi 's, I 've had a couple of problems at Publix and they were exceptional in responding and at Save A Lot a couple of problems that were immediately resolved. Again this is over many years I 've had this experience with the Winn-Dixie in Tavares. If I go to this store 30 times, twenty (20) of those times will be problematic. The sad part is Winn-Dixie in Tavares is the first store I ever went to when I moved to Lake County and over the years their customer service has gone down. Winn-Dixie in Tavares has a very good meat department and I will probably continue patronizing their meat department but limiting my time in their store and confining my purchases to meat.

Great service and location. Staff was super nice and helpful.

Great store for shopping! They always have a wide selection of items in stock. The bakery is beautifully decorated, and the dairy section is spotless!

This is a brief update regarding COVID-19 for those who take the pandemic seriously. Winn-Dixie has returned to its regular hours. Upon entering the store, there is a box of sanitizer wipes placed on the window bench for customers to use to clean their shopping carts, which is a positive touch. Masks are required, although enforcement appears lax. I understand that they don’t want to confront anti-maskers or face any significant risks. However, I did notice that during my last visit, about half of the staff either weren’t wearing masks or were wearing them improperly, such as under their noses or around their necks, including at the checkout. Naturally, they were out of stock on common sanitary items, and there were also some unusual items like Swiffer supplies that were unavailable.

I then inquired about the shopping carts and baskets, and they told me that they were available at the entrance. I pointed out that if they are directing customers to enter through the exit, they should at least bring some carts and baskets over. I was advised to go back to the entrance to retrieve one. I reiterated that I was ready to shop, but the door was locked. Had I been able to get a basket or cart, I would have purchased more items. It felt as though there was no employee management in place. When I asked the cashier for the name of the store manager, he literally had no idea who it was. I regret spending my time here and can't imagine returning. At this rate, I wouldn't be surprised if the place closes down soon. The food items seem second-rate, and the frozen foods had a burnt quality to them. They only offered one type of potato. Overall, this store is a disgrace to the neighborhood.