Wingstop - Tavener

Being that I’m 5 mins away from this location I thought it was better versus driving 10-12 mins to the one on Westheimer. This is my 3rd time ordering from this location . The 1st time I ordered it wasn’t that great but I decided to give them another chance b/c I assumed it was just a bad night. The 2nd time not to bad but tonight it was ridiculous. I paid close to $30 (15 pc combo to have wings without flavor and overcooked fries with no season. I ordered the lemon pepper and the hot honey rub. All 15 wings had no flavor .This Wingstop location isn’t living up to their motto “Where flavor gets its wings”. I immediately called and was basically told that nothing could be done . The lady who answered said she had to speak to the General manager and had me on hold for more than 10 mins . By the time she came back to the phone it was close to 9pm and I told her that I would deal it being that my kids were hungry . I told her never mind and from now on I would just go further down to the other wingstop. I wasn’t offered a redo nor a credit back. She actually said “Enjoy your wings”. I would not be going back to this location . Nor do I recommend this location.

SUPER SLOW SERVICE, ordered online and still waited 40 minutes at the store

Great service and was very helpful. The GM Ronald, is what the other franchises need.

From the moment I walked in, I felt like all attention was given to me as a customer. I don 't remember the name of the nice guy that took my order but I do remember his last initial was an L , so I will refer to him and Mr. L. Mr. L took my order and made sure we had everything. Not only me, but every person that came through the door he greeted with a smile. I personally admire that type of customer service because it 's not widely seen anymore. I hope he gets his props! The food was subpar but the service was excellent and for that I will be returning as a customer.

My order was ready the guy never told me, I waited around 1 hour.. food is really good..