Pretty Cuppa - Tower Hamlets

I ordered a toasted bagel with butter, but after a long wait, I received a slightly warmed bagel with clotted cream instead. When I complained, I was told that this was the preferred option for other customers because they had run out of butter. Disappointed, I requested a refund and left to eat somewhere else. Furthermore, I found the price of £2.50 for a plain supermarket bagel with butter to be quite steep.

The restaurant is charming but quite small and pricey. The service is lacking: they ran out of bottled water and refused to provide tap water as an alternative, we had to remind them about the rest of our order twice. They neglected the table next to us, leaving the customers waiting for half an hour. When one of the diners approached them, they simply replied "sorry, we forgot about you completely." Given the limited space and few tables, this level of service is unacceptable.

I paid £9.90 for two pastel de nata and a small coffee without knowing the prices beforehand. They sprinkled cinnamon on the pastries without asking, and despite ordering a regular latte, I received a small one. The pastries were tasty but overpriced compared to ones at the South Bank. I was disappointed that the Coffee Cab was not available. I regret not being more hungry as I could have gotten a better meal for the same price nearby.

They charge per head, not per drink. Ordered a pot of tea to share with one other, but they failed to mention their ricidulous policy until the tea arrived. This policy meant they were expecting us to pay over £8 for a pot of tea, outrageous, they should have mentioned this when I ordered, I made it clear the tea was for sharing. Will not be returning due to terrible customer service and unfair policys.

I popped into this cafe today and ordered an Iced Matcha Latte. This drink cost £6 and tasted like drinking powder. When we went back to change the drink the lady in there was the rudest person I had ever encountered in a cafe and insisted that everyone has their own taste and no one had complained before. This clearly is not the case considering all the previous negative reviews mentioning how rude the service is. I would not recommend this cafe to anyone. Overpriced, rude service and an overall bad experience.