Olive Garden Italian - Town of Vestal

Food was good. Our server was awesome and the manager that checked on us was nice too. Definitely one of my better visits to this location.

Was sat promptly. No wait. The restaurant was not busy. The server came over after we were sat for a while. She said she forgot our table was in her section. We laughed it off. Service was very slow. The server took our drink orders. We waited over 10 minutes for our drinks. We asked for a special salad she brought a regular salad. As I didn't want olives or tomatoes in the salad. After bringing the salad I asked for extra peppers that never came. After bringing the salad we were ready to order she told us to wait so she can go get our drinks. At one point we requested another server then said forget it because it had seem to be an issue. So we stuck with the poor service. James the manager didn't even bother to stop and check on our table. However we seen him greet and stop at every other table around us. Received our food. I asked for cayenne seasoning on the side. Had to remind her after bringing our food out. We weren't checked on throughout our meal. Both our drinks were empty. I ended up having to order another drink and my desert on the machine that was on the table. On my way out I asked to speak to a manager which James the same manager who was walking to every table but ours came up. I expressed my issues and how he didn't bother to stop and check on our table knowing there was an issue as he admitted her heard we wanted another server. His response was he seen me and my friend laughing he though everything was OK. I expressed to him that was us enjoying each other's company. Never once offered up an apology. All he said was thank you for brining that to my attention. At that I point I felt it was a race thing as bad as i didn't want to. We received poor service. He was aware of it. I brought it to his attention and couldn't even get a simple apology. Horrible manager and horrible service.

Decided to try again since it had been years. I had the endless soup and salad. I had to ask for the next salad to have dressing on the side, way overdressed. Hubby said his was ok. Service was very friendly and accommodating.

Great Olive Garden! Our waitress was super attentive. We were well taken care of and one of the best olive garden experience we've had in a long time. Keep up the great work.

Order ahead large catering order for pickup at a specific time. Gave restaurant 7 hours notice and was still 30min late. One staff member stated they have many large orders, and they are working hard to have the order done soon. A text message stated it would be done on time. However, no text received that it would be late. Some food was warm, not hot, so they were not able to get the timing correct.