Starbucks - Towson

The sign clearly indicates that the restaurant closes at 9 PM today, but I came all the way here only to be told they are "super closed," and it's only 7 PM. I'm really frustrated that I now have to find somewhere else to eat.

The staff here were extremely friendly. My order was both correct and delicious. I was pleased to be able to use my gift card/gold card, even though the restaurant is located inside Target. The service was quick and welcoming. I will definitely return; I don’t mind going inside Target since there’s plenty of parking available.

The restaurant is often quite empty, but the single staff member is always exceptionally friendly and reliably brings my drink to me quickly. This seems to be the only Starbucks I know of that isn’t constantly packed or has a line out the door.

This is the second occasion on which they’ve had to close an hour early. The one time I did manage to get a coffee there, the barista overlooked the specific ingredient I had requested, despite the fact that they’re supposed to input the measurements into the order. I’ve noticed that problems like this seem to be becoming more frequent in many franchise-owned locations lately. I think this is largely due to these stores being understaffed and too focused on adhering to corporate policies. Ultimately, the management is to blame, not the individual employees.

I had a disappointing experience at this restaurant. The person who took my order was rude and unprofessional. I discovered hair in both my coffee and my food, which was quite unappetizing. To make matters worse, they insisted that I put my mask up even though I already had it on, which felt unnecessary. When I asked for a straw, the staff member bizarrely said I couldn't get one myself. Moreover, my sandwich was carelessly smashed in half. Overall, I cannot recommend this place, as the service and attention to detail were lacking.