Crown - Twickenham

It’s a real shame to give this pub a poor review as we have enjoyed it for so many years. Despite recent refurbishment the food, kitchen and management have not improved. Owned by Youngs and seems the chain pub food has taken it over. One hour after ordering we were told one item ran out so had to wait another 30 mins for mains while large table near us was served! The waiting and bar staff are all very young and doing their best no sign of proper management and obviously problems in the kitchen, all we could hear around us is “sorry we have run out of this run out of that”! Won’t be going back anytime soon!

Excellent dinner! The staff were attentive but not too present and the food was delicious. The pub is very welcoming to children too one of our favourite places to come!

I have been to The Crown many times previously and had great experiences however on my most recent visit I was appalled by the customer service or lack thereof. I arrived with my mother and two year old daughter at 11:50am and asked if they were serving food I was told the kitchen opened at 12pm. There were about 8 members of staff all standing around chatting some eating their lunch but not one of them doing anything that remotely resembled working or customer service. We sat at the table for 20 minutes without anyone coming over to even ask about drinks. Just before 12 I enquired again about food and whether we could get some menus but was told these were still being printed. 10 minutes passed and I enquired again this time a member of staff came over with three kids menus. 12:15 and no one had come over to take a drinks order let alone food. The staff were completely disinterested and just huddled around laughing and ignoring any customers. We got up and walked out having spent 30 minutes being ignored. As I left, I said to a member of staff how disappointed I was by the experience and she shrugged her shoulders and walked off. Truly bizarre and a very far cry from anything I’ve ever previously experienced here.

We waited an hour for food. The food was great when it arrived but we had small children with us who were getting agitated by the long wait. There were also complications with the card machine when paying the bill which resulted in another fairly long wait whilst the issue was sorted by the manager.

We had a great meal marred only by the fact that two of the three desserts we ordered, were stone cold, one of them being the Christmas Pudding that felt as if it had just been taken out of the fridge. But everything else was great, and the staff were particularly friendly and efficient. We will be back.