Gokyuzu - Waltham Forest

This is a warning for people with allergies. We recently happened to dine out at Gokyuzu Chingford with my sister who has a gluten allergy. As with any bigger restaurants, we spoke to our server regarding her gluten intolerance and went about our meal, also paid 10 percent service charge on top of our bill because of this! We come home and my sister had a swollen belly, ache and intestinal bleed that showed up in her stool. I called to talk to the manager since they also charged us separately for preparing food with allergies, but they took absolutely zero responsibility. They want a doctor’s report, which she can’t get since she’s only visiting (unregistered with gp) and its not worth going to the emergency and wait for 11 hours (our hospitals usual wait time) just to show a restaurant that she got bloated because of their food. Next they’ll ask the patient to get an internal scan to show them the exact damage of the food, and lets be real with NHS waiting lists that could take up to a year, and who would pursue and allergy complaint for that long. Extremely unprofessional and absolutely disgusting behaviour from the staff with zero empathy for customers. Ps. We have dined out at several restaurants successfully and yes turkish ones too without any complaints! It’s all about the level of care the staff has! Also I didn’t once ask for a refund, infact I was only pushing the fact that they should probably say no to people with allergies so that no one else winds up sick!

Love coming gukyuzu food never lets us down. Little disappointed as there was no salt and pepper on the table not offered sauces. Not offered tea for after dinner even though normally we would get offered. There was no interest from the staff they were too busy speaking to guest they new instead. To even noticed others guest around them. Had to ask for our own tea after paying our £130 bill After eating my dinner with my husband.

How can they openly admit they took down an order incorrectly, and not apologise? Waiter and manager both are extremely incompetent and disrespectful. Ercan YAVUZ of Enfield and Veysel YAVUZ of Cockfosters you guys should be ashamed of yourselves. Company got too big to care anymore I guess...

Best Turkish reaturant I been to staff so friendly the customer service is excellent I will definitely come again thank you for everything good was amazing

I booked a table for 15 people. We first arrive there at 6pm(booking time). The other guest were on their way. When we arrived i went straight to the lady and order 3 jumbo platters and 8 bottles with water which I paid straight away before anyone to arrive. After 3 minutes a waiter came to my table and told that the platters are ready to come. I said,how come, cuz the guests are not all here?? The food will be cold after 10 minutes. He said,the food is ready go be served and will bring to the table,he can't do anything. I said,i do not the food to be bring so soon on the table before the all guests arrive, i said give the platters to someone else. The waiter said he can't give the platters to someone else as no one ordered jumbo platers. Remember: it was Saturday 6pm,you do not want to know how busy is that restaurant,it was full of people.How can you say no one else ordered jumbo food??? A ****! Ok,after 10 minutes the food was there,anyway quite cold to be honest! The all people came and we served the food. After that,we ordered kunefe desert. I am eating kunefe,also cooking kunefe, since 2009. It is my favourite desert. I can say that was the worst kunefe I ever eat. I have never seen kunefe with creme fraiche on the top. As far as I know, kunefe it s served with icecream,not creme fraiche(the cheapest one,you can taste the butter very strong). Probably they run out of icecream and put creme fraiche on the top. Which taste awful. After deserts they asked who want turkish tea.We said all that we want,so 15 turkish teas. We only received 9. When I asked again that we still want 6 teas,the waiter never came back. We waited,waited,waited after our teas until the manager started to come and to watch us,probably to leave asap as they want to free the table for another customers. I totally paid aproximatley £450 . Was the most expensive dinner and the worst one in my life. Definitely we are not coming back here ever. It is nothing to compare this restaurant with the turkish restaurants from Haringey Green Lanes. The food is overpriced for what you receive. They are not lack of staff,but the staff is ****. They are too busy on saturdays and do not know how to manage everything. They do not care about customers,their only goal is to make more money. I would not recommend this restaurant.Ah,I forgot to mention that I spent all my night in the loo,having diarhea.