Captain Jay's Fish Chicken - Warren

Poor drive thru service. Food was not good after waiting in line for 30 min. Will never be back. Definitely need to change there service. Person in drive thru kept asking is that all after every item I ordered ????????????????

I placed an order online at 4:45 PM which said my food would be ready between 5:00 5:10 PM. When I arrived, I told them I placed an order online and told them the name it was under. It was quite busy and there were two employees working up a front (the register and the drive thru) and two in the back. For some reason, one of the people up front eventually went to the back and it appeared as if she was just talking while the girl up front was slammed. I saw what I thought was my food come out around 5:10 PM but no one did anything with it. I asked about my order twice and both times they said Let me check and did nothing. I watched them grab the tab for the order, look at it, then walk away. The hot food portion of my order was complete, I just needed my sides and sauces. They could have had me out by 5:10 PM. After seeing my food sit there (uncovered) for 15 minutes, I finally pointed to my food asking Is that my order? It still took another 5 10 minutes for them to finish it since the girl up front kept starting and stopping her work, going from working on finishing my order to doing something else. When I thought it was done, she asked if I wanted the ranch that I paid for. When I said yes she said, The ranch is in the back. Do you want me to get it? Yes, since I paid for it. However, instead of getting it, she starts walking around doing other things to the point another customer says to her at least three times, Stop what you are doing and just get her ranch. This customer eventually shouted to the people in the back to get my ranch since it was just getting ridiculous. I also discovered that they keep the mac and cheese in the cooler, so it is cold. She asked if I wanted her to heat it up and I could not imagine how much longer that would take, so I said no. It took a total of 45 minutes for me to get my order simply because they did not seem to have a clue what they were doing. While I was there, another customer was in a similar situation unable to leave since she was never given her drink. She asked multiple times just to get a cup and said she would do it herself. Honestly, the complete cluelessness made me wonder if they were high since they seemed utterly confused the entire time.

Lemon pepper my wings pleaseNo matter how many times I make that request this location will not do it.It’s happened multiple times.Drive to anywhere but this

The food is always perfect. The service however needs some attention. The staff are not friendly at all.

Order on line and then wait 20 minutes in the store . Unacceptable.