Casey's - Washington

The incredible customer service at this restaurant made us feel incredibly welcomed by the lovely ladies working there.

This restaurant is terrible. Last week, the cashier spent 10 minutes chatting with a customer without ringing them up. When I asked another employee to ring me up, he said he couldn't and continued the conversation for another 5 minutes. This week, I pre-paid for gas and the cashier mistakenly put it on the wrong pump. When I went back in to address the issue, she blamed me for the mistake.

I will never visit this restaurant again! Every time I come here in the morning, the cashier is always chatting with customers, regardless of how long the line is. It completely ruins the convenience of a quick stop.

Went into use the restroom and was in there for less than 3 minutes when a young lady employee knocked on the door asking if I could hurry up because other customers needed to use the bathroom. Nobody else had even knocked yet. I have never once been asked this at a gas station before. Was also no toilet paper in restroom. On the bright side, the pizza was good. Props to the kitchen crew.

I avoid going to Casey's gas station and experience I had on July 13, 2023 is why. My mom had me stop there to get gas in her car. We pulled up to a pump and do the prepay and wait few minutes and no directions come up. We pull into another pump and do prepay. This time directions come up and start following directions till it says wait a minute please and we are waiting over 5 minutes and nothing. I go inside to prepay. A young girl doing her job at cash register getting long line of people through. An older lady on the phone staring out the window. When she finally gets off phone to help I tell her upset cause standing outside waiting for over 5 minutes and there was the excuses why she wasn't doing her job. Casey's gas stations have a problem their workers not doing their jobs and being unclean facilities.